I just placed my order. When can I expect it to be processed and shipped?
We’re providing greater convenience to your patients, helping you stay competitive and getting your orders to your patients faster with same-day processing and shipping on all direct-to-patient orders! Your patients will receive their orders even more quickly than with online providers from us on behalf of you, their trusted eye care provider.
We want to make sure that your office orders arrive quickly, too. Orders shipped to your office will be processed and shipped the next day in one consolidated shipment, making it easier for your office to receive and unpack orders. You can place your ship-to-office order anytime throughout the day, with no cutoff time, and it will be packed and shipped the next business day!
Can I track my package on your website?
Yes you can! You can track the status of your order after log in by selecting “Track an Order” in the Quick links section of our homepage. You can search by order number, date range or by patient name.
When should I report a missing package?
If your package is missing, please notify us within 30 days from the time you placed your order. We will report the missing package on your behalf and send out a replacement.
What should I do if my patient never received their order that we shipped directly to their home or office?
Please let us know immediately and we will send a replacement order back out to your patient. When the original package is returned back to us we will credit your account following our return policy guidelines.
I received 1 damaged box but the rest of them were fine. Should I dispense or send everything back?
No need to return the entire order. Simply keep the product and contact us within 30 days to issue a return authorization for the damaged box.