Where can I find product return policies?
- For information on the ABB TRU Returns soft contact lens return program, log in to your ABB account. Under "Returns and Warranty Information" click on "ABB TRU Returns."
- For ABB Labs product return policies, log in to your ABB account. Under “Returns and Warranty Information” click “ABB Labs Lens Returns & Warranty.”
- For information on returning ABB Specialty Vision Products, log in to your ABB account. Under “Returns and Warranty Information” click “Specialty Lens Returns & Warranty.”
- For ABB Stock Lenses product return policies, log in to your ABB account. Under “Returns and Warranty Information” click “ABB Stock Lenses Returns & Warranty.”
What should I include with my return?
Please login to your ABB account to verify your product is eligible for return through the ABB TRU Returns program, and for instructions on how to return items.
I can’t find a copy of my invoice to include in my return. What should I do?
A copy of your invoice must be included in order to receive credit for your return that follows our ABB TRU Returns policy guidelines. To locate a copy of your invoice, login to abboptical.com and select “Invoices” from the “MyABB” section of our homepage. We have created an easy to use search function that will help you locate the invoice number for your return.
My package arrived damaged, and as a result the product on the inside is damaged as well. What should I do?
Call the ABB Customer Success team at your earliest convenience at 800.852.8089 to report the damaged package. We will reship your order to you immediately. Simply package your damaged return and send it back to us within 90 days for a full credit.
I returned a product but didn’t receive the credit or the package back yet.
Returns usually are processed within 14 business days. Please give our Customer Success team a call at 800.852.8089 to inquire about the status of your return.
Where do I send my returns for processing?
- Soft Contact Lens and Stock Lens Returns: ABB Optical Group Attn: Returns, 12301 NW 39th Street, Coral Springs, FL 33065
- ABB Labs Returns: ABB Optical Group Attn: ABB Labs Returns, 4 Skyline Drive, Hawthorne, NY 10532
- GP/Specialty Returns: ABB Optical Group Attn: GP / Specialty Returns, 1750 N Loop Rd. Ste. 150, Alameda, CA 94502 OR ABB Optical Group Attn: GP / Specialty Returns, 3901 NE 33rd Terrace, Kansas City, MO 64117