Where can I access my invoice online?
Log in and visit the MyABB section under “Invoices.” Click on “View and Print my statements.”
When I attempt to review an invoice via the website, the order number that I use never generates an invoice. Is there something wrong with that particular function?
You might be entering an order number instead of an invoice number. Try entering a “01” at the end of the order number. If that doesn’t work, try our Live Chat or give us a call. We’ll be happy to locate the number for you.
I created a webstore. How can I tell on the backend if it is active?
Log in and visit the MyABB section under “Web Store.” The status of your page will be displayed in that section. If your store is active, it will display as “Active”.
Do I receive free shipping on my online orders?
Depending on your total amount of your shopping cart, your ship to office orders may receive free shipping. Also, qualifying ship to patient orders may receive free shipping as well. To access that information, you can Log in and visit the Specials & Promotions page. Click on the Patient Direct Free Shipping Guide.
I have over $300 worth of product in my cart shipping to office, but the shipping cost is not waived.
Your free shipping discount will be applied once you checkout of your cart.
Which products qualify for free shipping to my patient?
ABB offers free shipping on an extensive list of soft contact lenses shipped directly to your patient’s home. Log in and refer to our Patient Direct Free Shipping Guide for a list of qualifying products and quantities.
Does the amount for my direct to patient orders count towards meeting my Web Free Shipping Threshold?
Our direct to patient free shipping program and our direct to office free shipping programs are separate programs that cannot be combined. To receive free shipping on your ship to office order, you will need to meet the ship to office free shipping threshold. Log in and refer to our Patient Direct Free Shipping Guide for more information about our ship to patient free shipping programs.
What is the Retail Price Monitor and where is it located on your website?
The Retail Price Monitor allows you to be competitive in today's market. This tool provides ABB customers competitive pricing information in order to make better informed decisions regarding their own retail pricing strategy. The Retail Price Monitor is a service only available to ABB Optical Group customers. Log in and visit the “ECP Tools” page in the Quick Links section. In the “Publications” section of that page you will find our Retail Price Monitor as well as our Quarterly Profit Advisor Newsletter.
Where is the Patient Direct Free Shipping Guide located on your website?
Our Direct to Patient Free Shipping Guide can be accessed once you log in and visit the “ECP Tools” page in the Quick Links section. On the ECP Tools page under Annual Supply Tools, click on the option listed for Patient Direct Free Shipping Guide.
How can I track an order online?
You can track the status of your order after log in by selecting “Track an Order” in the Quick links section of our homepage. You can search by order number, date range or by patient name.